Any cancellation against a confirmed booking has to be made via same email (from which the booking is made), at least 21 days prior to your arrival to avoid any cancellation charges.
For Group Tours
- Upto 10 days prior to the date of departure, Booking amount(advance) will be charged in case of cancellation.
- If cancelled with in 5- 9 days of departure, 60 % of the amount will be charged as cancellation.
- If cancelled with in 4 days of departure, 100 % of the amount will be charged as cancellation.
- Only in case of cancellation of the tour by STI due to natural or unnatural circumstances, full refund will be provided.
For Group Tours
- Upto 10 days prior to the date of departure, Booking amount(advance) will be charged in case of cancellation.
- If cancelled with in 5- 9 days of departure, 60 % of the amount will be charged as cancellation.
- If cancelled with in 4 days of departure, 100 % of the amount will be charged as cancellation.
- Only in case of cancellation of the tour by STI due to natural or unnatural circumstances, full refund will be provided.
The above mentioned cancelation guide lines are defined as per the general norms of the tourism industry. However in genuine cases, we will try to refund as much of the tour cost depending on the refunds provided by the hotels.
In exceptional cases i.e peak festive seasons, a separate cancellation policy is applicable which will be informed by our travel experts at the time of booking. It is the responsibility of the customer to understand cancellation policies for such periods.
REFUND AGAINST CANCELLATION
As per the Indian Government regulations any refund processed will be in Indian rupees only and the corresponding foreign currency amount will depend on rate of exchange on the day of the refund. Generally the process of refund takes a minimum of 7 days time.
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